At CaptionHives.com, we want you to be happy with your purchase. If something isn’t right, we’re here to help. Please read our refund and returns policy below.
Returns
Since we sell digital products, we do not accept returns. Once a digital product is delivered to you (via download or email), it cannot be returned like a physical item.
Refunds
We offer refunds in certain cases, but not all. Please read the following carefully:
You Can Request a Refund If:
- You bought the same product twice by mistake.
- You did not receive the product within 24 hours.
- The file is broken or not working as described, and we are unable to fix it for you.
You cannot request a Refund If:
- You changed your mind after purchasing.
- You don’t need the product anymore.
- You expected something different, but did not read the product description.
We try to be fair, but because these are digital downloads, we cannot offer refunds in every situation.
How to Request a Refund
To request a refund, email us at spectraxminds@gmail.com within 7 days of your purchase. Include:
- Your order number
- The name of the product
- A short explanation of the issue
We’ll review your request and get back to you within 2–3 business days.
Need Help?
If you’re having trouble with your download or have any questions, please reach out. We’re happy to help.
📧 Email: spectraxminds@gmail.com